Terms of service

Domiraqo is operated by Domiraqo LLP, a Pakistani limited liability partnership with registered office at Plaza # 18, First Floor, Usman Block, Al-Kabir Town Phase 2, Raiwind Road, Lahore, Pakistan.

We connect customers with CNIC-verified home-services professionals (marketplace verticals) and directly employ cleaning staff on the Domiraqo LLP payroll (managed cleaning vertical). All services are currently delivered in Lahore, Pakistan; future expansion into Karachi, Islamabad, Rawalpindi, and other Pakistani cities will operate under the same corporate entity or affiliated entities established at the time of launch in each market.

You need a mobile number that can receive SMS (Pakistani +92, or any number capable of receiving an international OTP) to use Domiraqo. We verify the number by SMS one-time-password. You are responsible for keeping your phone secure.

We will ask for a full name on first use so professionals can address you properly. You can update it at any time from the profile screen.

When you book, you accept that a professional may take up to 45 minutes to arrive in active Lahore areas, and somewhat longer in adjacent areas served on request.

You can cancel free of charge before a professional accepts the job. After acceptance, a cancellation fee of PKR 250 applies. This fee is paid entirely to the professional for their time.

If the professional does not arrive within 90 minutes of the agreed slot, you receive an automatic full refund and the next available professional is dispatched.

Prices are quoted by the professional in PKR before any work starts. You see the quote in the app and approve it before the work begins. There are no hidden additions; additional scope requires a new quote and your approval.

At launch you can pay by cash on completion or by bank transfer. JazzCash, Easypaisa, Raast, and card payments (Visa / Mastercard) are on the roadmap and will be enabled in-app as each provider goes live; card payments will then be processed through an industry-standard certified gateway. Pre-payment is required only for managed-cleaning monthly plans, where we pay the cleaner's salary regardless of your individual visits.

Every job carries a 6-month workmanship cover. If the same issue recurs within six months, the original worker returns and fixes it at no charge.

Parts retain their manufacturer warranty. Misuse, normal wear, or third-party tampering void the cover.

Open a dispute in the app within 7 days of a job. Our team responds within 24 hours and resolves within 72 hours.

Where the worker is at fault, you are refunded fully or the work is redone, your choice.

Where the customer is at fault, the worker keeps the agreed fee. We do not arbitrate between customers and workers without a clear factual basis.

Domiraqo enforces a zero-tolerance harassment policy. Verbal abuse, sexual harassment, or violence by either customer or worker results in immediate account suspension and a report to law enforcement where appropriate.

Customers who repeatedly cancel without good reason, or who refuse to pay, will be suspended.

We cover accidental damage caused by an on-platform professional in the course of work, subject to our published claims process. Claims are handled by our support team; the specific coverage and process are available on request.

Pre-existing faults uncovered (e.g. corroded pipes that fail during a connected repair) are not our responsibility, but we will help document the issue for your insurer.

You can close your account at any time by tapping Profile → Close account, or by emailing hello@domiraqo.com. We delete personal data within 30 days unless legally required to retain it (e.g. tax records for completed jobs under Pakistan FBR / income tax law).

We may update these terms. Material changes get an in-app notice 14 days before they take effect. Minor clarifications take effect on publication.