When we refund fully and immediately
Professional no-show beyond 90 minutes of the agreed window.
Job cancelled after you booked but before a professional accepted.
Professional arrived but said the job is beyond their scope (and you did not request anything outside the original booking).
In-app payment failed and was deducted twice. The duplicate is auto-reversed within 48 hours by the payment gateway.
When we refund after dispute review
Work did not fix the problem. We send another professional free of charge first; if that fails too, you get a full refund.
Materials charged but never installed or used.
Damage to your property caused by the professional during the visit. We cover accidental damage caused during work, subject to our published claims process.
When we do not refund
Work performed and accepted by you, even if you changed your mind later. The 6-month workmanship cover handles real defects.
Damage caused by pre-existing conditions you knew about (e.g. corroded pipes you asked us to ignore).
Cancellation fee of PKR 250 after a professional has accepted the job. This fee is paid to the professional in full.
How long refunds take
Cash payments: refunded to your in-app Domiraqo wallet immediately, withdrawable to any Pakistani bank account within 60 minutes.
Bank transfers: reversed to the sending account inside 1 working day.
Cards, JazzCash, Easypaisa, and Raast: refund SLAs will be published in-app as each provider is enabled (typically 1–2 working days for wallets, 3–7 working days for cards).
How to request
Open the job in the app and tap "Report a problem". You will be asked a few questions; our dispute team responds within 24 hours and resolves within 72.
Phone: +92 307 071 9044. WhatsApp: +92 307 071 9044. Email: hello@domiraqo.com.