Help centre
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Booking & dispatch
+How quickly does a pro arrive after I book?
For marketplace bookings (AC, electrical, plumbing), the average is 22 minutes in DHA Phase 5 and Gulberg, 26–30 minutes across Bahria Town, Model Town, and Cantt, and 30–40 minutes in Askari and Johar Town. Managed cleaning bookings are scheduled, not on-demand.
+Can I pick the specific pro?
Yes. When you have had a pro before, you can re-book them by name. New customers see quotes from multiple verified pros and pick.
+What if the pro doesn't show up?
It's rare (our no-show rate is 1.4%). If it happens, you're refunded automatically and the next available pro is dispatched. The original pro is suspended pending investigation.
+Can I cancel after booking?
Yes, free of charge up until a pro accepts the job. After acceptance there is a small cancellation fee (PKR 250) that goes entirely to the worker for their time.
Pricing & payment
+How are prices set?
Workers send you a fixed quote before they arrive. You see all the quotes and pick. There are no hidden additions during the job unless you authorise extra scope.
+How can I pay?
Cash on completion or bank transfer today. JazzCash, Easypaisa, Raast, Visa, and Mastercard are on the roadmap and will be added in-app as each provider goes live; when they do, card payments will be processed through an industry-standard certified payment gateway operated by our payments partner.
+Do you take a deposit?
No deposit for marketplace jobs. Managed maid bookings require pre-payment because we run the payroll for the cleaner.
Guarantees & quality
+What's covered by the guarantee?
Six months of workmanship cover. If the same problem comes back, the same pro returns and fixes it at no charge. Parts have their manufacturer warranty in addition.
+How do I raise a complaint?
In the app, open the job and tap "Report a problem". Our dispute team responds within 24 hours. If the worker was at fault, you're refunded and the worker is held accountable.
+Are all workers police-cleared?
Yes. NADRA CNIC + selfie verification, a character check at onboarding, and a re-verification every quarter. The badge on each pro's profile shows the latest check.
Coverage & expansion
+Which Lahore areas do you serve?
Active today: DHA Phase 5, Bahria Town, Model Town, Gulberg, Cantt, Askari, and Johar Town. New areas are added when local ops capacity is ready.
+Do you operate outside Lahore?
Not yet. Today we are a Lahore-only operation, focused on running the seven active areas to a premium standard before expanding. Karachi, Islamabad, and Rawalpindi are on the 2027 operational roadmap; Faisalabad, Multan, Peshawar, and Sialkot are under evaluation for 2027–28.
+When will you expand?
We grow by neighbourhood, not by flag. Each new city launches only when an in-city ops team is ready to hold our service standard from day one. Drop your number on the Contact page if you want a heads-up when we open in your area.
+Will the quality standard be the same when you expand?
Yes. That is the explicit precondition for launch. Same verification process, same six-month workmanship guarantee, same complaint SLA, same audit checks. Every field manager, in every city, will report into the same head of operations in Lahore.
For workers
+How do I become a Domiraqo pro?
See the For workers page: three-step application, usually live inside 48 hours.
+Is there a fee to join?
No application or onboarding fee. Workers pay only the 12% commission per job (capped at PKR 500). Optional tool financing is at 0% interest.
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