Professional verification
Every professional is identity-verified before going live: CNIC (front and back) verified against NADRA, selfie match against the CNIC photo, a character / background check, an in-person interview with our field manager at the Lahore office, and a skill test on a controlled job scenario.
We additionally verify permanent residence with a recent utility bill, and require a valid trade-skill certificate from TEVTA, PEC, or an equivalent authority as applicable to the trade.
Re-verification every quarter: CNIC re-confirmed, latest behavioural reviews considered, any complaints reviewed.
At the door
Professionals arrive in a Domiraqo uniform (clean teal polo + ID lanyard). The app shows you their name, photo, ID number, and rating before they reach you.
If the person at the door does not match what the app shows, do not let them in. Call +92 307 071 9044 immediately.
During the visit
You are always free to ask the professional to wait outside while you confirm something. They will not take it personally; it is part of how they are trained.
For women-only households, you can request a female cleaner or technician at booking. If we cannot accommodate, we will not send a male without confirming.
In-app calls and messages between you and the professional are recorded for safety. Audio is retained for 7 days, then permanently deleted unless required for an active dispute.
Harassment policy
Verbal abuse, sexual harassment, or threats by either party result in immediate account suspension. We cooperate with law enforcement on any case where a report is appropriate, and with women-protection authorities where relevant.
If you experience anything, please tell us. We will protect your identity through any investigation.
Damage and theft
We cover accidental damage caused by an on-platform professional in the course of work, subject to our published claims process. The specific coverage and process are available on request from support.
We have not had a confirmed theft incident since launch in 2025. If one ever occurs, we will cooperate with law enforcement, refund any loss within our published coverage, and the professional is permanently removed from the platform.
Reporting
In-app: open the job, tap "Report a problem". Our safety team is paged on any incident of physical concern, 24/7.
Phone: +92 307 071 9044, available 24/7.
For life-threatening emergencies, dial Pakistan's emergency number 15 (Rescue: 1122) first, then notify us.